The Council also passed regulations on funding categories and support levels to encourage organizations and individuals to use online public services under the administrative procedures managed by the Hanoi People's Committee.
It also issued regulations on funding categories and support levels for drafting, finalizing, reviewing, and systematizing legal documents in the city.
Overview of the session.
Regarding the development of the iHanoi super-application platform for residents, businesses and smart-city management, the resolution sets out key objectives.
The goal is to build and develop iHanoi as a unified digital platform and super app that integrates multiple services and connects all administrative, economic, social and civic activities of residents and businesses in Hanoi.
The resolution outlines the orientation, principles, functions, organizational mechanisms, management and resources for developing iHanoi.
It applies to state administrative agencies, socio-political organizations, public service units, enterprises, residents and all related organizations and individuals in the city.
The resolution establishes iHanoi as Hanoi's unified digital platform and the city's single digital service gateway for residents, businesses and smart-city operations. It is designed as an open, multi-channel and integrated digital infrastructure that connects and shares information systems and databases of the city and the nation, ensuring consistency, efficiency and security.
iHanoi will provide comprehensive online public services and administrative utilities. It will receive, process and respond to feedback, recommendations and comments from residents and businesses; strengthen two-way interaction between the government and the public; connect communities in villages, neighborhoods and residential clusters; and support grassroots democracy as provided by law.
Director of the Hanoi Department of Justice Ngo Anh Tuan.
The platform will offer information, data and analytical tools to support direction and administration at all levels. It will integrate and supply digital utilities and smart-city services in transportation, health care, education, culture, tourism, the environment, social welfare and other essential fields.
iHanoi will connect with national, ministerial and local information systems and databases, ensuring unified and efficient data sharing. It will develop personalized digital profiles, e-wallets and an integrated mini-app ecosystem to serve residents and businesses.
The platform will also enable enterprises to develop digital services on its open architecture through a shared API and data ecosystem, ensuring fairness, transparency and compliance with regulations.
iHanoi will expand open data, urban analytics tools and dashboards to support leadership and governance and enhance transparency for community monitoring.
Regarding the resolution on spending items and support levels to encourage organizations and individuals to use online public services, the document specifies support for returning administrative results and dossiers, support for issuing and renewing digital-signature certificates for individuals using electronic transactions on the National Public Service Portal, the VNeID application and the iHanoi application, and support for fees and charges under the authority of the Hanoi People's Council.
The resolution also specifies spending items and support levels for hiring digital-transformation experts and restructuring online public-service processes.
The regulation applies to departments, sectors, the Hanoi Public Administration Service Center, commune-level People's Committees, organizations and individuals using online public services and service providers handling the receipt, transfer and return of administrative dossiers.
Regarding spending for the development, completion and review of policies, laws and legal documents, the resolution defines spending items and support levels for these tasks in Hanoi. Items not covered by this resolution will follow Resolution No. 197/2025/QH15, Decree No. 289/2025/ND-CP and Circular No. 09/2023/TT-BTC.