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Hanoi implements “Digital Civil Servants” program

9:59 PM, Thu December 04, 2025

Vice Chairman of Hanoi People's Committee Truong Viet Dung on December 4 signed Plan No. 327/KH-UBND on implementing the “Digital Civil Servants” program.

According to the plan, Hanoi’s digital civil servants are defined as personnel able to operate efficiently in a digital environment, skilled in using technological tools, platforms and data to enhance state management, streamline processes and deliver public services that are faster, more accurate and more responsive to residents and businesses.

The program aims to raise digital capacity among officials and civil servants under the municipal People’s Committee and to develop training modules that equip them with knowledge of science, technology and innovation, along with core digital skills needed for public-sector digital transformation tailored to their administrative responsibilities.

These efforts aim to strengthen the effectiveness of governance across agencies and units.

Training delivered through the Digital Literacy for All platform will ensure that by the end of 2026, all officials, civil servants and public employees citywide have basic digital skills. In addition, all leaders from municipal to grassroots levels will be able to use digital tools proficiently in leadership and administration.

The program also promotes digital transformation and innovation tied to state management in each sector. Based on the review of personnel quality, professional qualifications, and capacity to meet digital transformation and innovation requirements, agencies will identify relevant tasks within their management fields and develop suitable training content.

Departments and agencies must ensure training programs meet the following requirements:

(1) Align digital transformation with the state management functions of each agency;

(2) Suit the city’s leadership and implementation approach, including the use of OKRs, KPIs, and digital dashboards;

(3) The digital knowledge and skills framework follows Decision No. 757/QD-BKHCN dated April 29, 2025, issued by the Ministry of Science and Technology on basic digital knowledge and skills and guidelines for assessing and certifying digital skill proficiency.

(4) Meet standards for online training programs delivered on the Digital Literacy for All platform.

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