The plan aims to ensure alignment with the city's smart urban development roadmap, as well as its broader programs on science, technology, innovation, and digital transformation.
A key principle is to maximize the use of existing infrastructure, data, and information systems, avoiding duplication and waste. The IOC will leverage shared platforms such as the AIDC data center, the city's data lake, and digital twin systems.
Data integrated into the HaNoi IOC must meet the criteria of being "accurate, sufficient, clean, live, consistent, and shared," with updates provided in real time or periodically depending on sector-specific characteristics. Responsibilities for data accuracy and updates will be clearly assigned across agencies.
All digital platforms operating within the IOC must be monitored for cybersecurity 24/7 and closely linked to incident response processes at the city's Security Operations Center (SOC), managed by the municipal police.
The system is required to meet key performance targets under Resolution 57, including detecting infrastructure or cybersecurity incidents within one hour and resolving them within four hours. The system must operate continuously with a 99.9% uptime rate, supported by backup and recovery mechanisms to maintain operations during disruptions. Artificial intelligence will be widely applied to support analysis and forecasting.
The project includes several major task groups.
On institutional and organizational arrangements, implementation will be directly overseen by the Hanoi Smart City Development Coordination Council. A dedicated team will be assigned to the city People's Committee Office, specifically within the Center for Communications, Data, and Digital Technology, to ensure 24/7 operations. The city will also engage high-level technology experts from domestic and international firms to handle complex technical tasks.
Regulations will be developed for data use and exploitation from the IOC in supporting leadership and governance activities, including provisions on information security for Party-related operations. Mechanisms will also be established for automatic data sharing between the city's data lake and the IOC's reporting systems and dashboards for real-time performance tracking.
On infrastructure and core technology, the city will select two main locations for the IOC: one at the Hanoi Party Committee headquarters (9 Ngo Quyen Street) and another at the Hanoi People's Committee headquarters (12 Le Lai/36 Ly Thai To Street).
These sites will be equipped with large high-resolution display systems, advanced audio systems, multi-point video conferencing facilities, and specialized workstations. A digital workspace will also be created for city leaders, featuring interactive tools for real-time decision-making.
The city will upgrade bandwidth for the dedicated government data network to ensure seamless connectivity between the IOC and the city's data centers. Cybersecurity monitoring will be maintained through real-time log sharing with the municipal SOC.
A central component of the project is the integration of core datasets. In 2026, the system will incorporate five main data groups: socio-economic indicators, transport, healthcare–education–environment, public security, and citizen feedback, including data from social media and Party systems.
This includes integrating data on economic indicators, public investment disbursement, business development, and state budget revenues and expenditures. The system will also receive analytics from traffic camera networks and AI systems to provide congestion alerts and support traffic signal management. Additional datasets will cover healthcare services, epidemic control, schools, and environmental monitoring of air, water, and land.
Citizen feedback will be integrated through platforms such as iHanoi, the 1022 hotline, and social listening systems. The IOC will also connect with Party information systems to provide city leaders with a comprehensive, real-time overview.
Digital twin technology will be applied to simulate at least two operational scenarios—traffic flow management and urban drainage—for a minimum of five central wards, supporting decision-making processes.
The implementation roadmap is divided into two phases.
In 2026, the city will complete infrastructure and technical systems, launch pilot operations at selected sites, integrate core data from the shared data platform, and deploy digital governance scenarios.
In 2027, the system will expand to connect 100% of sectoral data from subordinate agencies to the shared data platform. Advanced technologies such as artificial intelligence and big data analytics will be applied on the AIDC platform, while preparations will be made to transition the IOC to its permanent headquarters.
The HaNoi IOC is expected to play a central role in modernizing urban governance, enabling real-time monitoring, data-driven decision-making, and more effective public service delivery across the capital.