Vice Chairwoman of the Hanoi People's Committee Vu Thu Ha and delegates attend the launch ceremony. Photo: Le Hai
Attending the event were Vu Thu Ha, Member of the Hanoi Party Committee and Vice Chairwoman of the Hanoi People's Committee, who also serves as Standing Deputy Head of the City Steering Committee for Food Safety; Tran Thi Phuong Hoa, Standing Vice Chairwoman of the Vietnam Fatherland Front Committee of Hanoi; Pham Tuan Long, Director of the Hanoi Department of Culture and Sports; along with representatives of departments, agencies, local authorities, businesses, food production and trading establishments, and culinary associations.
An official, centralized, and transparent information hub
More than just a digital platform, the portal is positioned as an official, centralized, and transparent source of food safety information for the city. As food safety directly affects public health and social trust, the establishment of a unified digital system is expected to address fragmented data, improve management efficiency, and enable easier public participation in monitoring.
The portal provides timely and comprehensive updates on directives, inspection results, violation handling, lists of compliant and non-compliant establishments, as well as alerts and recommendations for residents and businesses.
A key highlight is its feature for receiving, processing, and publicly responding to citizen feedback. Instead of one-way communication, users can report food safety violations, track processing progress, and access responses on a single platform.
This creates a closed-loop process—from reporting, classification, and handling to response and disclosure—enhancing transparency and accountability in public administration.
Vice Chairwoman Vu Thu Ha and delegates perform the launch ceremony. Photo: Le Hai
The portal also introduces a new governance approach with active community participation. Citizens and businesses can search for information, submit feedback, and follow case outcomes on a centralized platform, replacing previously fragmented channels.
For the media, it serves as an official, structured data source, supporting communication efforts and raising public awareness about food safety.
Notably, the portal is designed to be user-friendly and culturally engaging, reflecting Hanoi's culinary identity with a clear and intuitive interface across devices. In the coming period, it will be further upgraded with expanded interactive and search features, aiming to become a comprehensive digital information platform for food safety.
Encouraging proactive transparency from businesses
Speaking at the event, Vice Chairwoman Vu Thu Ha emphasized that the development and operation of the portal aims to concretize the requirement for transparency in a sector directly linked to public health.
Vice Chairwoman Vu Thu Ha speaks at the ceremony. Photo: Le Hai
According to Ha, Hanoi recognizes that complex issues such as food safety require the participation of the entire political system, businesses, and citizens. The city is implementing multiple solutions to build a "friendly, hospitable, and comprehensively safe" capital, with food safety as a key pillar.
The portal will publicly disclose directives, inspection outcomes, and violation handling, while also highlighting good practices, creating a foundation for social monitoring and informed behavior.
Vice Chairwoman Vu Thu Ha and delegates explore Hanoi's culinary space after the ceremony. Photo: Pham Linh
Highlighting the role of communication, Ha called on every participant to act as a "channel of dissemination," helping raise awareness and drive action within the community.
The city also urged organizations, individuals, and businesses in the food sector to proactively disclose product origins, documentation, and compliance conditions. Transparent and compliant entities will be promoted on the portal, enhancing their credibility and consumer trust.
Vice Chairwoman Vu Thu Ha and delegates explore Hanoi's culinary space after the ceremony. Photo: Pham Linh
Recognizing the efforts of implementing agencies, especially the Department of Culture and Sports, Ha expressed confidence that the portal will operate effectively and become a practical tool to protect public health, contributing to a safer, more civilized Hanoi.