The Index establishes a set of criteria used to assess annual reform performance across departments and communes.
It sets the scoring scale and evaluation methods for each component and indicator, providing the basis for determining the reform score of every agency and unit while ensuring alignment with the Government's Resolution on the 2021–2030 national reform program and Hanoi's reform tasks for each period.
The criteria are designed to be practical and suited to the actual workload of departments and communes.
They also support the development of an online system for unified and synchronized monitoring and evaluation from the city level down to the grassroots.
The Index is structured around eight scoring pillars and one category of bonus and penalty points.
These include reform leadership and management, institutional reform, administrative procedure reform together with one-stop and interconnected services, organizational restructuring, civil service reform, public financial reform, digital government development, and the impact of reform on the city's socio economic development.
The total score is 100 points, of which expert assessment carries a maximum of 70 points and sociological surveys a maximum of 30 points. Each criterion has a defined scoring method that combines internal evaluation by the appraisal council and external evaluation through surveys.
Reform results for departments, equivalent agencies, communes, and wards are classified into three groups. Group A includes those scoring 90 percent or higher. Group B covers scores from 80 to under 90 percent. Group C applies to scores below 80 percent.
Agencies conduct self evaluations every six months and at the end of the year. The city's appraisal council conducts second round evaluations that include both mid year and end of year appraisals before submitting the final annual scores for approval and publication by the People's Committee. For 2025, the evaluation will be carried out at the end of the year.
The People's Committee assigns the Department of Home Affairs to guide agencies in implementing the Index, provide training for civil servants in charge of reform, and apply digital tools to support monitoring and assessment across all units.