Accordingly, the city assigns the Department of Justice, Department of Finance, and the Hanoi Public Administrative Service Center to strictly control and rigorously conduct impact assessments of administrative procedures, and review business conditions in all draft legal normative documents.
Special attention should be paid to procedures and business conditions that affect the private sector, directly involving enterprises and business households.
These agencies are to ensure that all feedback on administrative procedures and business conditions is properly reviewed, addressed, and publicly disclosed, while improving the quality of comments and appraisals on administrative regulations in draft legal documents under their jurisdiction.
Departments and municipal agencies must seriously and promptly implement approved plans to reduce and simplify administrative procedures and business conditions.
They are also expected to take proactive measures during the development and issuance of legal documents to further streamline processes.
By the end of 2025, the city aims to maximize the reduction of business conditions, shift from pre-inspection to post-inspection, and cut at least 30% of the time required to complete administrative procedures and 30% of compliance costs related to business operations.
The Hanoi Public Administrative Service Center is tasked with promptly and accurately publishing all administrative procedures on the National Database on Administrative Procedures, ensuring that officials, businesses, and citizens can access, monitor, and evaluate their implementation.
The center will lead the review and coordination with the Department of Finance and related agencies to ensure that 100% of administrative procedures related to businesses are available as online public services by the end of 2025.
These services must be efficient, transparent, and seamless, minimizing paperwork. The center will also promptly publicize and implement administrative procedures that can be processed regardless of administrative boundaries, enabling citizens to submit applications conveniently from their place of residence, study, or work.
It must also guide, receive, and process administrative requests from citizens and businesses efficiently, ensuring smooth operations and preventing local congestion.
The city aims to complete the transition of data from pre-merger to post-merger information systems to support administrative processing for citizens and businesses.
Additionally, the center is required to review and allocate adequate funding, personnel, and necessary technical infrastructure at the commune level according to the actual scale and number of transactions.
Communes handling fewer than 20 administrative requests per day are not required to install ticket dispensers or display screens to avoid waste and ensure cost-effectiveness. All related tasks must be completed before October 15, 2025.