Overview of the meeting held at the National Assembly headquarters.
On March 31, Phung Thi Hong Ha, Vice Secretary of the Hanoi Party Committee, Chairwoman of the Hanoi People's Council and Chairwoman of the Hanoi Election Committee, presented a report at a national conference reviewing the elections of the 16th National Assembly and People's Councils for the 2026-2031 term.
She emphasized that comprehensive digital transformation, from data standardization to management and voter services, helped ensure accurate, transparent and convenient elections while contributing to the development of digital citizenship.
From the outset, Hanoi identified elections as a critical political task requiring not only compliance with procedures but also greater transparency, accuracy and citizen engagement.
Based on this understanding, digital transformation was defined as a core organizational method, implemented consistently from the city to the grassroots levels throughout the election process.
The city proactively developed and improved election management software and prepared infrastructure and human resources to ensure readiness.
Vice Secretary of the Hanoi Party Committee and Chairwoman of the Hanoi People's Council Phung Thi Hong Ha delivers a report at the meeting.
During the initial phase, both digital and manual processes were conducted in parallel to ensure data accuracy, with multiple rounds of verification against citizen identification data. Thanks to thorough verification, voter data was cleaned, eliminating duplication and inaccuracies and accurately reflecting reality.
All stages of the election process, including voter lists, candidate management, consultations, voter meetings and reporting, were digitized and updated in real time, ensuring seamless data connectivity across levels.
"Digitization not only reduces manual errors but also standardizes processes and enhances timely and accurate management," Ha emphasized.
Based on standardized data, the city deployed multiple digital tools to serve citizens, gradually placing voters at the center of the election process. Voters could access information through QR codes, review candidate profiles and action programs and quickly identify polling locations.
Instead of traditional bulletin boards, QR codes were placed in residential buildings, allowing residents to easily access voter information and receive timely responses to inquiries. Digital maps enabled voters to locate polling stations and receive navigation guidance from their homes, helping prevent confusion in large urban areas.
On election day, digital maps allowed real time monitoring of voting progress, enabling authorities to respond promptly. Digital transformation was also applied to voter engagement, combining in person and online formats to expand access and enhance interaction between candidates and voters.
The city organized hundreds of voter meetings with large participation. Online formats allowed connections across multiple locations and time frames, improving interaction and reducing costs.
Notably, the Hanoi People's Council integrated and connected nine digital platforms, upgrading five existing systems and developing four new ones into a unified, interoperable system. This system supports performance evaluation of elected representatives, tracking voter feedback and handling complaints and petitions.
Citizens and representatives can access all applications with a single account, ensuring synchronized data and eliminating fragmentation.
Leaderships and officials of the Hanoi People's Council attend the meeting.
This integration improves efficiency, enhances data utilization and supports monitoring and reporting functions.
"This is an important step toward faster and more effective governance while reducing reliance on intermediaries and laying the foundation for further digital transformation," Ha stated.
As a result, voter turnout in Hanoi reached 99.57%, with many areas achieving full participation. The city successfully elected 32 National Assembly deputies, 125 People's Council members and 3,160 commune and ward representatives, with no need for re-voting.
According to Ha, these results reflect coordinated efforts across the political system and strong public trust in the electoral process.
They also mark progress toward modern governance, where citizens are placed at the center and trust is strengthened through tangible results.