Digital transformation in elected bodies enhances governance capacity and public service quality

3:47 PM, Thu April 16, 2026

On April 16, Vice Secretary of the Hanoi Party Committee and Chairwoman of the Hanoi People's Council Phung Thi Hong Ha, who also serves as Deputy Head of the Hanoi National Assembly Delegation and Head of the Steering Committee for science, technology, innovation, and digital transformation of the National Assembly Delegation and People's Council of Hanoi, chaired a meeting of the Steering Committee.

Digital transformation in elected bodies enhances governance capacity and public service quality- Ảnh 1.

Overview of the meeting.

On April 16, Vice Secretary of the Hanoi Party Committee and Chairwoman of the Hanoi People's Council Phung Thi Hong Ha, who also serves as Deputy Head of the Hanoi National Assembly Delegation and Head of the Steering Committee for science, technology, innovation, and digital transformation of the National Assembly Delegation and People's Council of Hanoi, chaired a meeting of the Steering Committee.

Attending were members of the Hanoi Party Committee Standing Board, including Standing Vice Chairman of the Hanoi People's Council Tran The Cuong, Deputy Head of the Steering Committee; Vice Chairman of the Hanoi People's Council Pham Qui Tien; full-time Deputy Head of the Hanoi National Assembly Delegation Tran Thanh Ha, Permanent Deputy Head of the Steering Committee; along with other deputy heads and members.

Reporting at the meeting, Chief of Office of the Hanoi National Assembly Delegation and People's Council Dinh Quoc Hung said that digital transformation efforts have a seen strong progress in both awareness and action.

The establishment of a centralized platform is intended to help unify the digital working environment, improve governance capacity, and enhance the public service quality of elected bodies.

In the first quarter of 2026, the office advised the Party Committee and Standing Board of the Hanoi People's Council to issue a comprehensive system of directives, creating a consistent legal framework for digital transformation across People's Councils at all levels.

It also issued working regulations to clearly define responsibilities and coordination mechanisms among members, and organized training on digital skills and software applications for elected representatives and staff.

Infrastructure investment has been implemented decisively in a modern and synchronized manner, including the completion of wireless network systems in the offices of leaders and specialized departments.

The office also coordinated closely with the city police to review and control computer systems used for confidential work, ensuring strict compliance with information security requirements.

A key highlight in the first quarter was the launch and operation of the centralized management platform for the National Assembly Delegation and two-tier People's Councils of the city, integrating nine core software modules, including several key subsystems.

Digital transformation in elected bodies enhances governance capacity and public service quality- Ảnh 2.

Chief of Office of the Hanoi National Assembly Delegation and People's Council Dinh Quoc Hung speaks at the meeting.

However, limitations remain, including a shortage of specialized information technology staff and heavy workloads during the initial transition phase.

Data integration between document management software and task tracking systems is not yet fully automated and still requires some manual processing.

To implement the digital transformation roadmap for 2026, the office proposed that the Steering Committee and Standing Board of the Hanoi People's Council allow the hiring of an independent consulting unit with strong expertise to develop a comprehensive digital transformation project for 2026–2031 with a vision to 2065.

The office also proposed piloting special incentive mechanisms, including salary and working conditions, to attract highly qualified IT experts to manage and operate the system.

Concluding the meeting, Chairwoman of the Hanoi People's Council Phung Thi Hong Ha acknowledged initial achievements and requested that units to promptly implement tasks to ensure progress.

The Steering Committee was instructed to align closely with programs of the Hanoi Party Committee, review plans, and set appropriate objectives and tasks.

In April 2026, the committees of the Hanoi People's Council must develop detailed plans, including data integration tasks, KPI evaluation for staff, and contributions to KPI criteria for People's Council members at city and grassroots levels.

She emphasized that digital transformation in elected bodies is not a formal exercise but a tool to enhance oversight capacity, strengthen the authority of elected representatives, and increase engagement with voters.

Ha assigned the office to develop a comprehensive digital transformation project through 2031 with a vision to 2065, incorporating advanced technologies such as artificial intelligence and big data.

Regarding shared data, she requested departments and agencies coordinate and share socio-economic data to enable the People's Council to conduct data-driven oversight rather than relying solely on written reports.

Digital transformation must also focus on applying artificial intelligence to support representatives in reviewing and summarizing meeting materials, systematizing legal documents, and monitoring the progress of voter petitions.

Digital transformation in elected bodies enhances governance capacity and public service quality- Ảnh 3.

Chairwoman of the Hanoi People's Council Phung Thi Hong Ha speaks at the meeting.

She requested the Hanoi Departments of Finance and Science and Technology coordinate closely with the office to ensure financial resources and provide guidance on IT service procurement and consulting arrangements.

Acknowledging the proposal to pilot special recruitment mechanisms for high-quality IT experts, she emphasized this is a critical issue and assigned the office to work with relevant agencies to propose competitive incentives to attract top talent.

According to the Steering Committee head, the success of digital transformation depends on people, requiring practical training so that every representative can effectively use AI and digital platforms.

She also called for creativity in applying technology and digital transformation, and urged each Steering Committee member to act decisively and effectively within their responsibilities to ensure successful implementation across the Hanoi People's Council system.

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