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Hanoi steps up effort for full-scale online public services

9:31 AM, Fri September 05, 2025

The Office of the Hanoi People's Committee has issued Official Dispatch No. 13946/VP-ĐMPT dated September 5, 2025, announcing the instructions of Vice Chairman of the Hanoi People's Committee Truong Viet Dung on the implementation of Document No. 1049/TTg-KSTT dated August 25, 2025, from the Prime Minister.

Hanoi's departments and agencies are required to accelerate the development, completion, and operation of databases within their management scope in line with the plans assigned by the city. 

Ảnh minh họa

The databases must meet the criteria of being accurate, complete, clean, updated, unified, and shared, serving the reduction and simplification of administrative procedures and the delivery of fully online public services. 

This must follow the roadmap set out in Government Resolution No. 214/NQ-CP dated July 23, 2025, and end the practice of requesting citizens and businesses to re-submit documents already available in the database when applying online or in person.

Agencies must coordinate with the City Public Administrative Service Center to shorten and digitalize processes, allowing administrative procedures to be carried out without restrictions from city-level administrative boundaries. They must also review and propose the reduction of fees and charges for using online public services, with completion required before December 31, 2025.

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