The directive calls on all departments, agencies, and district-level People's Committees, particularly those responsible for managing and operating information systems, to coordinate closely with the Hanoi Police. These units are required to develop operational plans that ensure uninterrupted access to administrative procedure systems, maintain data synchronization, and prevent unplanned service disruptions.
Authorities must also implement backup and recovery solutions for both systems and data. A full review of user accounts must be conducted, with access rights reassigned based on current job roles. Accounts belonging to retired or reassigned officials must be revoked. Multi-factor authentication must be applied, login activities logged, and shared or reused accounts strictly prohibited.
To strengthen digital infrastructure, departments are expected to propose funding for equipment upgrades and organize training programs to build skilled cybersecurity personnel. Regular internal audits on information security must also be conducted to identify and mitigate potential risks.
The Hanoi Police will support these efforts by inspecting and cataloging all city-managed information systems, scanning for vulnerabilities, and conducting malware checks on servers and workstations. Periodic assessments will help detect and address threats to network security.
In addition, the Hanoi Police will work with the city's Cybersecurity and Information Safety Subcommittee and other relevant agencies to advise the People's Committee on enforcing data protection policies. These bodies will help promote awareness among civil servants and public employees by disseminating clear guidelines on secure system use and data confidentiality.
Training sessions will be organized to raise awareness about the risks associated with data trading, account breaches, and system vulnerabilities. By improving preparedness and responsiveness, the city aims to maintain a secure and resilient digital environment during its ongoing administrative reforms.