On November 28, at the 28th session of the 16th Hanoi People's Council, delegates approved a resolution on handling voter petitions submitted from the start of the 2021–2026 term until now.

Under the resolution, the People's Council requests the Hanoi People's Committee to strengthen leadership and ensure full and serious implementation of conclusions and recommendations listed in the Standing Committee's oversight report.

The city must assign clear responsibilities, define specific timelines and focus on key tasks and solutions.

The People's Council also requires the city to review all unresolved or unclear petitions.

The city must reassess the issues listed in Notice No. 29/TB-HĐND dated June 21, 2024, which summarized the Standing Committee's hearing session on petition handling and classify results.

For petitions eligible for resolution but still incomplete or lacking a clear timeline, the People's Committee must direct specific departments and local authorities to take responsibility and finalize them with defined deadlines.

For petitions with incomplete or unclear responses, the city must promptly revise, supplement and guide relevant agencies.

The People's Council also requires the city to regularly monitor, inspect and urge departments and units assigned to resolve voter petitions.

At the same time, the city must ensure continuity between the current and next terms by fully transferring unresolved petitions for continued settlement.

The People's Committee must direct departments to improve advisory quality and coordinate closely with wards and communes to ensure petitions receive full, timely responses.

The city must also strengthen oversight of departments and local governments in implementing their assigned duties.

The People's Committee must work closely with the Council's committees, representative groups, delegates and the Vietnam Fatherland Front of Hanoi to stay informed about voter feedback.

In addition, the city must regularly update new policies and recommend adjustments to ensure alignment with the law and local needs.

The People's Council requests the People's Committee to effectively implement Coordination Regulation No. 01/QCPH-HĐND-UBND dated September 10, 2024, on handling voter petitions.

The city must also operate petition-management software uniformly across the city to connect, track and expedite resolution.

The People's Committee must urgently deploy digital-transformation tools for receiving and monitoring petitions to ensure timely access to information and swift responses that meet the expectations of voters and residents.

According to Duy Hoang Duong, Head of the Legal Affairs Commission under the Hanoi People's Council, the city has continued to prioritize petition resolution throughout the 2021–2026 term, working to address pressing voter concerns.

The People's Council has worked closely with the Fatherland Front to conduct voter-contact sessions and collect and summarize petitions at both district (before consolidation) and ward/commune levels (after consolidation), following regulations.

Based on the Law on Oversight Activities, the Legal Affairs Committee coordinated with relevant agencies to advise the Standing Committee on its 2025 oversight plan on voter-petition handling.

The People's Committee has submitted reports on petition resolution results. The Council's committees reviewed and assessed each response and forwarded them to representative groups for evaluation in the constituencies they serve.

On June 21, 2024, the Standing Committee issued Notice No. 29/TB-HĐND summarizing the hearing session on petition handling.

The session clarified the results achieved by the People's Committee and relevant units and also highlighted petitions raised multiple times without adequate solutions, persistent obstacles and areas needing improvement.

However, oversight also revealed shortcomings: several responses lacked clarity or timeliness, some petitions suffered from weak inter-agency coordination, causing delays, oversight and follow-through were not frequent enough and digital-management tools were slow to deploy, leaving petition databases incomplete and reducing effectiveness.

Under Article 74 of the 2015 Oversight Law, issuing this resolution is necessary and aligns with legal authority.

The resolution aims to overcome persistent shortcomings, respond to urgent public concerns, support socio-economic development and maintain security and social order in the capital.

It also serves as a transitional mechanism to ensure continuity between the 2021–2026 and 2026–2031 terms, allowing the next People's Council and its committees to continue effective oversight.

On the same day, the People's Council also approved a resolution establishing an oversight team to monitor compliance with election laws for the 16th National Assembly and the 2026–2031 People's Council elections in Hanoi.