City to measure people’s satisfaction with administrative procedures in four sectors (07:39 07/07/2018)


HNP - The Ha Noi People’s Committee issued Plan No. 143/KH-UBND dated July 2, 2018 on measuring satisfaction of the people and enterprises with services of state agencies, focusing on administrative procedures in the fields of business registration, health checkup and treatment, construction licensing, standard - measurement - quality.


Accordingly, the plan on measuring satisfaction of the people and enterprises with services of state agencies in 2018 will objectively assess quality of services provided by the state agencies in the capital city, understand the need and expectation of the people and organizations, thus having measure to improve service quality, supply services and gradually raise the people’s and organizations’ satisfaction with services of the state agencies.

The plan aims at people and representatives of the organizations who directly submit dossiers and receive result of the administrative procedures in Ha Noi in 2018; the procedures are in following fields: business registration, health checkup and treatment, construction licensing, and standard - measurement - quality.

The survey on satisfaction services of state agencies will be conducted in following units:
- Health checkup and treatment: the Ha Noi Department of Health;
- Business registration: the Authority of Plan and Investment and Cau Giay, Nam Tu Liem, Bac Tu Liem, Hai Ba Trung, Thanh Xuan, Hoang Mai, Ha Dong, Thanh Tri, Hoai Duc, Gia Lam, Dong Anh, Dan Phuong, and Thanh Oai districts;
- Construction licensing: the Department of Construction and Cau Giay, Nam Tu Liem, Bac Tu Liem, Hai Ba Trung, Thanh Xuan, Hoang Mai, Ha Dong, Thanh Tri, Hoai Duc, Gia Lam, Dong Anh, Dan Phuong, and Thanh Oai districts.;
- Standard - measurement - quality: the Branch of Standard, Measurement and Quality - Department of Science and Technology.

The survey will be conducted from July to the end of October 2018. 8,000 slips of papers are expected to be issued, including 2,450 skips of paper for construction licensing; 600 for health checkup and treatment, 4,800 for business registration, and 150 for standard - measurement – quality.

The survey will be carried out at One Stop Shop sections and in the area. Accordingly, based on the list of individuals and organizations that complete procedures and receive result in 2018, the Ha Noi Institute for Socio Economic Development Studies will implement the survey in two ways: direct survey and survey through the Ha Noi Post Office.

The Ha Noi Institute for Socio Economic Development Studies is responsible for implementing the plan according to the schedule, cooperating with the Department of Home Affairs to report result of the survey on satisfaction with services of state agencies in 2018 in four aforementioned fields to the Municipal People’s Committee.


By Mai Phuong


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