Accordingly, Hanoi maintained its second place nationwide in the 2019 PAR index with a combined score of 84.64%. 

In a bid to maintain or improve its place in public administration reform classification  as well as increase the Satisfaction Index of Public Administration Services (SIPAS), the municipal People’s Committee asked agencies and units to well perform major missions.  They included strengthening communication work to raise public awareness about administrative reform; improving the quality of public services; monitoring the implementation of assigned tasks as scheduled. 

The report also underlined the necessity for the city’s bodies to continue reviewing and simplifying administrative procedures; announcing and updating administrative procedures on websites or at offices; processing administrative procedures at “one-stop-shop”; timely dealing with proposals on administrative procedure regulations; strictly sanctioning red tape in settlement of administrative procedures, among others.