Hanoi measures public satisfaction to performance of administrative units (15:39 17/11/2022)


HNP - On November 8, the Hanoi People's Committee issued Plan No. 288/KH-UBND on the Index of individuals and organizations satisfaction with the service of departments, agencies equivalent to departments, People's Committees of district and town under the city in 2022.  


According to the plan, the city directs all agencies to conduct a personal survey, and survey of the representatives of the organization who have directly performed the transaction and received the results of handling administrative procedures at the "one-stop shop"  of the local agencies from January 1, 2022 to the time of the survey.

The survey would be conducted at 22 departments, agencies equivalent to departments and 30 districts, towns, starting from November, with results being summarized and reported to the City People's Committee before December 31, 2022. Along with that, a survey will be conducted using a questionnaire on the above content. Specifically,   departments, agencies at department-level will take 2,550 survey questionnaires; this number for People's Committees of districts, towns are 9,000. The survey plan is combined with direct survey at the  department and survey on administrative result delivery.

The survey by post is based on the list of individuals and organizations that have completed the transaction and received the results from January 1, 2022 to the time of the survey. The Hanoi Institute for Socio-Economic Development Research will make a list of survey subjects according to a uniform sampling formula, then send and collect the ballots by post.

As for the survey at the "one-stop shop",  in case the survey conducted by post is not sufficient in number, the Hanoi Institute for Socio-Economic Development Research will appoint an investigator (who performs the task of collecting and distributing survey questionnaires) to conduct an investigation and direct survey of individuals and representatives of the organization after completing the transaction and receiving the results of handling administration procedures at the "one-stop shop" department.

Results of the   Index of individuals and organizations satisfaction with the services of departments, department-level agencies must be promptly annouced by  People's Committees of districts, towns of the City. They must inform and disclos fully to the team of cadres, civil servants and public employees of agencies and units in the city and people and organizations to raise awareness, sense of responsibility and social consensus for the work of urban improvement.

Through the Satisfaction Index measurement results, departments, agencies, equivalent offices; People's Committees of districts, towns continue to have new, breakthrough and appropriate solutions to improve the quality of public service delivery for individuals and organizations.


By Hai Nam


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