A report from Hanoi’s Department of Information and Communications said in 2019, Hanoi has been implementing the video conference system to 584 villages and communes; installing touch screens and IT equipment to support citizens using public online services in residential areas at districts such as Long Bien, Cau Giay, Bac Tu Liem.
Moreover, the city has been maintaining the operation of the city’s public online services portal that provides public online services at advanced stages of 3 and 4. As of December 31, 2019, the number of administrative procedures using public online services at stages 3 and 4 reached 1,448 out of 1,818, or 81% of the total, including 1,151 public online services at stage 3 and 297 at stage 4.
The rate of online business registration is 100%, while the online issuance of investment license is 73%. The rate of online registration at schools was over 85% in 2019, up 7% year-on-year.
Additionally, Hanoi is implementing an app to help drivers find parking lots in IPARKING; piloting administrative sanction via camera system at Giap Bat station; applying software to issue driver license; building database for transport infrastructure and vehicles, as well as online traffic map; setting up program to connect pharmaceutical stores in Hanoi. As of present, the program has connected 5,607 stores and expanded the IT system using QR code scanning to track origins of vegetables and fruits.
Notably, 100% of departments and units have been using software for document exchange and e-signature under the regulation of the government.
In 2020, the city would gradually build an information exchange system, which is capable of integrating with national database.
Hanoi targets at least 50% of the IT system and core database would be connected with national database, ensuring the stability of the city’s IT network; 100% of departments and units in Hanoi are connected with specialized network and compatible with the system of central government.
The capital city also strives to reduce the meeting time from 30 - 50%, and the use of paper document through IT information system and e-office. 90% of the meetings of Hanoi People’s Committee with department, units, communes and villages are carried out online; 80% of the meetings between departments, units and districts are carried out online.
Hanoi also makes efforts to maintain 100% of public online services at stages 3 and 4, including 35% of the online public services at stage 4.
At the meeting, Chung said in 2019, Hanoi has been putting up efforts to build e-government, while IT is considered major instrument for administrative reform.