Strengthening IT application in providing online public services and building e-government (22:01 15/06/2020)
Accordingly, the Central level recognized and highly appreciated Hanoi’s achievements in administrative reforms. The capital city continued to stay in the second place nationwide in the 2019 Public Administration Reform (PAR) index. The Satisfaction Index of Public Administration Services (SIPAS) was over 80% last year. Hanoi ranked ninth among 63 provinces and cities in the provincial competitiveness index (CPI) in 2019.
Notably, in the context of the COVID-19 pandemic, the city’s agencies and units have complied with instructions of the municipal People’s Committee on processing administrative papers and receiving citizens.
Since the beginning of the year, the municipal authorities have issued 18 decisions publicizing administrative procedures.
The city’s bodies have so far provided 1,501 out of 1,659 online public services at stages of 3 and 4. A total of more than 930,000 dossiers have been filed through the city’s public service portal, and 91% of them have been processed on schedule.
As of May 24, Hanoi has integrated 88 public services to the National Public Service Portal, accounting for 34%.
In the remaining months of the year, Hanoi will focus on diversifying forms of communication, reviewing and simplifying administrative procedures, and streamlining the apparatus of the political system towards efficient and effective operation.
Notably, Hanoi will increase investment into information technology (IT) infrastructure and enhance the IT application in supplying online public services as well as building e-government and smart city.