Realizing the application of One Stop Shop, inter-level One Stop Shop mechanism to provide services in state agencies (17:05 11/05/2018)


HNP - The Ha Noi People’s Committee issues Decision No. 10/2018/QD-UBND dated May 7, 2018, stipulating regulation on applying One Stop Shop and inter-level One Stop Shop mechanism in providing public services in public units, enterprises and cooperatives of capital city.


According to regulation, target groups include: public units under the city’s departments, under agencies of the same level, under People’s Committees of districts, suburban districts and towns which are responsible/ assigned/ authorized to provide public services; enterprises, cooperatives which are selected or assigned to provide public services according to the regulation; public units, enterprises which are stipulated or authorized to process administrative procedures, and process the procedures under regulation in Decision No. 07/2016/QĐ-UBND dated March 8, 2016 of the Municipal People’s Committee on stipulating implementation of One Stop Shop, inter-level One Stop Shop mechanism when  handling procedures of individuals and organizations in state agencies of Ha Noi.

The One Stop Shop and inter-level One Stop Shop mechanism is applied according to following rules:


- Publicizing information fully and timely, so that it is easy to access, exploit and use the public services according to decision on approval of the Ha Noi People’s Committee; supplying the public services fast and conveniently to the organizations and individuals;  ensuring the close cooperation among individuals and organizations in the process of providing public services; collecting fees and service charges according to the regulations;


- Reviewing, developing and approving all of the public services, and publicizing them; guaranteeing that each public service must have all components according to the regulations as stipulated in Decree 63/2010/NĐ-CP dated June 8, 2010 of the Government on controlling administrative procedures.

If public service charge is defined according to market mechanism, the units and enterprises must publicize the price themselves, inform organizations and individuals, and inform city’s departments, agencies of the same levels as well as Department of Finance for further supervision.

Directors of the departments, heads of agencies of the same level are in charge of proactively reviewing administrative procedures under their management; providing guidance, urging units and enterprises under their management and People’s Committees of districts, suburban districts and towns to review, make list of public services of subordinate units.


Public services and list of units and enterprises in charge of processing One Stop Shop and inter-level One Stop Shop mechanism must be approved by June 1, 2018.

Chairpeople of People’s Committees of districts, suburban districts and towns shall sum up the list and content of public services provided by subordinate public units, and report to the city’s departments and agencies of the same level in charge of management.


Approved information of public services must be publicized fully, clearly, and easy to access, explore and use. It must be announced at offices of units and enterprises which provide the public services, or publicized on Ha Noi Portal as well as website/portal of the departments and agencies of the same level in charge of management.


The Decision takes effect since May 17, 2018.


By Mai Phuong


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