Health Sector to improve quality of examination and treatment in 2019 (10:41 10/01/2019)

HNP – The Ha Noi Department of Health granted Plan No. 38/KH-SYT on January 3rd, on improving the quality of examination and treatment in 2019.

Accordingly, the Department will continue carrying out Decision No. 1313/QD-BYT dated March 22nd, 2013 of the Ministry of Health as well as taking solutions to improve procedures in health examination and treatment in an effort to reduce time and increase patients’ satisfaction, especially those with health insurance in medical establishments, hospitals; making specific cooperation regulations between examination department and pharmaceutical, health insurance, finance divisions; regulating rules of examination departments, rights and duties of patients and their relatives, and medical ethics.

The sector will give priority to installing automatic systems and cameras in examination departments to timely detect and handle arising problems during health checkups; collecting feed back of patients and their relatives under varrious ways; and making plan for  an appointment for examination via telephone numbers, websites.


It is necessary to maintain the implementation of the code of conduct among civil servants and health workers in medical establishments; deploying the plan “Renewing health staffs’ style and attitude of towards patient's satisfaction”; strictly handle violation cases; announce hot lines of hospitals as well as telephone number of directors of hospitals and the Department of Health so as to timely settle patients’ concerned issued and ensure their legitimate rights.

By Tran Huong

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