Contents of Administrative procedures - Department of Information and Communications

Procedure Issuing License for establishing Internet Content Provider (ICP) (administrative procedure at level 3)

- Citizen, organization prepares dossier according to the law.   
- Citizen, organization selects one way to submit the dossier.
The One Stop Shop section of the Department of Information and Communications receives and checks the dossier.  
If the dossier is complete and valid, the One Stop Shop will accept it and give a receipt with an appointment of the time and date for return of the result.  
If the dossier remains incomplete, the citizen, organization shall be advised to add.   
- Citizen, organization receives result on the date noted in the receipt at One Stop Shop section or via postal service.
Note: Dossiers submitted via postal services are received and handled, if they meet following requirements:
- Papers are notarized according to the law,
- Contact information is included;
- Citizen, organization fills the form of Registration for receiving result of administrative procedures via postal service, and submits it with the dossier.

Where to submit Where to submit dossier - Option 1: The dossier can be submitted directly at the One Stop Shop of Department of Information and Communications, 185 Giang Vo Street, Dong Da District, Ha Noi. - Option 2: dossier can be submitted via postal service to One Stop Shop of the Department of Information and Communications, 185 Giang Vo Street, Dong Da District, Ha Noi (Tel. 04.37367115). - Option 3: Dossier can be submitted online in website of the Department of Information and Communications (www.
Contents and number of the dossier

* Dossier components:
- Application form for the License for establishing Internet Content Provider (ICP) (Form 1);
- Copy (attached with original one for comparison)/ or certified copy of one of the following papers: Business Registration Certificate (for enterprises founded according to Business Law), Investment Certificate (for enterprises founded according to Investment Law); Establishment Decision (for organizations which are not enterprises); operation charter (for organizations and unions). The Business Registration Certificate, Investment Certificate and Establishment Decision must indicate sectors, business fields or functions, missions in conformity with the content provided in ICP;
- Copy of diploma of university or higher education (attached with original paper for comparison)/ or certified copy of diploma of university or higher education; curriculum vitae of the person responsible for content (attached with his/her passport photo, and stamped and validated by competent state agencies);  
- Project on establishing ICP with signature and stamp of leader of the enterprise/ organization applying for the License. The project shall include following content:
+ Purpose of providing information, contents of the information, columns, legal information resources, information processing, organization, personnel, financial capability, print-out of homepage and main columns;   
+ How to provide or exchange information (in website, forum, blog, etc.);   
+ Technical and professional measures to guarantee supply and management of information, ensure information safety and security;
+ Server location in Viet Nam;
+ Domain to be used. In case of using the domain “.vn”, it must be valid for at least six months more since the time of application. In case an international domain is used, it must be informed to the Ministry of Information and Communications according to Decree 72/2013/ND-CP dated July 15, 2013 of the government on management, supply and use of Internet services and information in internet;
- Copy of written agreement of information providers (attached with original paper for verification)/ or certified copy of information providers in order to ensure the legality of information resources.  

* Number of dossier: 01 set

Processing duration 15 working days since receiving valid and complete dossier
Objects Organization/ business holding the Establishment Decision/ Operation License/ Operation Registration issued by competent state authorities of Ha Noi; vertical system of subordinate organizations under the Central Government in Ha Noi (organizations in the state system, political organizations, social-political organizations, social organizations, state-owned enterprises); universities, academies, colleges, educational establishments, vocational training facilities having their headquarters in Ha Noi; businesses licensed by the state agency under Central Government with head offices in Ha Noi; subordinate units of the groups with headquarters in Ha Noi
Competent agency Department of Information and Communications
Outcome License for establishing ICP
Fee None

Application form for License to establish and operate ICP (Form 1)

Other requirements 1.1. Organizations, enterprises are established and operate in accordance with Vietnamese laws, and their registered field of business/ or functions and duties are in conformity with content of the information to be provided; 1.2. Human resources meet following requirements: - For staff responsible for managing information content: + Leader of the organization/ enterprise takes responsibility for managing information on the ICP; + Person responsible for the content must graduate from a university or higher level, and have Vietnamese nationality. In case of foreigner, he/ she must have temporary address in at least six months in Viet Nam; + Person responsible for the content must provide telephone number, e-mail address to state authority under the Central Government and local authority for cooperation in necessary cases; + Head of the enterprise, organization can assign the task of content management to deputy head; + Organization, enterprise establishing the ICP must found a management board of information content. - Requirements for technical staffs: + Technical department has at least one person meeting requirements stipulated at (g) and (h) of Clause 2, Article 2, Circular No. 03/2014/TT-BTTTT dated March 11, 2014 of the Ministry of Information and Communications on standard IT skills. 1.3. Domain requirements - For organizations and enterprises that are not press agencies, characters of the domain name is not similar or identical with names of press agencies; - ICP and social network of an organization/ enterprise cannot use the same name; - Domain name has at least six months of validity from the date of applying for license, according to Ministry’s Information and Communication’s regulations on internet resources management and use. 1.4. Capabilities of finance, technique, organization, human resources in conformity with scale of operation - The organization, enterprise applying for ICP license must have financial plan to set up technical system and guarantee operation during effective period of license; - Technical requirements: + Archiving the content in at least 90 days from the publication date; archiving the processing of published information in at least two years; + Receiving and handling users’ reports of violation; + Detecting, warning and preventing illegal access, cyber attack, and complying with requirements of information security; + Having contingency plans to ensure operation and handle incident, except for force majeure cases according to the law; + Having at least one server in Viet Nam which can inspect, check, and archive and supply information in all ICPs owned by the organization , enterprise. 1.5. Measures to guarantee information safety and security - Having procedures to manage public information: identifying domain of the information resources, process of managing and checking the information before and after it is published; - Having process to control information resources and ensure accuracy of the published information; - Having coordination process to eliminate the content that violated Clause 1, Article 5 of Decree 72/2013/ND-CP in maximum three hours after it is reported or state authorities send request by phone, via e-mail or document.
Legal basis

- Government’s Decree 72/2013/ND-CP dated July 15, 2013 on managing, providing, using internet services and information on internet.
- Ministry of Information and Communications’ Circular No. 09/2014/TT-BTTTT dated August 19, 2014 on detailing management, supply, use of information on ICP  and social network.

Administrative procedures